Frequently Asked Questions

Ordering

How can I place an order with Gift Sensations?

You can order online by browsing our numerous categories to find the gift basket you're looking for. Hover over "Shop Gift Baskets, Boxes and Hampers" on the navigation bar above to start. Once you've found the perfect gift, click 'Add to Cart' and place your order with our easy-to-use Single Step Checkout.

If you'd rather place your order by telephone, you can do that too! Our telephone number is 1300 88 50 88, and we're open to take your calls from 9AM to 5PM AEDT, Monday to Friday. You can also send us an email, at sales@giftsensations.com.au, or contact us via this form.

 

I'm thinking of placing a large order for a business, can you take my order?

We certainly can! Whether you want five hampers or 500, we will accommodate your requests and work with you to make sure you're 100% satisfied with what you're getting (or giving, we should say!). We have a team of dedicated Corporate Gifting Specialists who will be personally overseeing your order every step of the way. For more information about placing corporate orders or bulk orders with Gift Sensations, take a look at this page.

 

Can Gift Sensations send hampers internationally, outside Australia?

Gift Sensations is only able to send hampers throughout mainland Australia and Tasmania. If you would like to send a gift to a country other than Australia, we recommend using a gift service local to that country.

 

I'm from outside Australia and want to send a hamper to Australia, can I use Gift Sensations?

Absolutely! We accept orders from all over the world. If placing an order online, any international VISA/MasterCard/American Express credit or debit card will be accepted by our secure checkout. If you have any enquiries, please feel free to call our international hotline on +612 9098 8954. Please keep in mind we'll only be able to take your call from 9:00 AM to 5:00 PM Australian Eastern Standard Time (Sydney/Melbourne/Canberra Time), so please time your phone call accordingly - we don't want to miss you!

 

Delivery

When will my gift be delivered?

If you order your gift before 2:00PM AEDT (Sydney/Melbourne/Canberra) time, we can process your order and despatch your gift on the same afternoon (please note, this may not be applicable for very large orders, call us to enquire). It will be delivered to your recipient during the standard timeframe for the destination (see Delivery Information). You can also specify a postponed delivery date on the product page, we will despatch it so it gets delivered closer to that date. Please note that Gift Sensations is not a courier company. While we always despatch our gifts on time, once your parcel is in the hands of the external courier company, we are unable to guarantee time of delivery.


Is delivery really free?

Yes. Due to our courier company's extensive delivery network we're able to offer free delivery to all of our customers, which for capital and major cities across Eastern Australia, is a premium next-day courier service.

 

What if the recipient isn't home at time of delivery?

The courier will leave a calling card in the mailbox or at the front door, explaining to the recipient that they have received a parcel and need to arrange for alternative delivery or pickup.

Alternatively, you can leave a special instruction to leave the package at the front door, but please ensure that there's sufficient space at the recipient's address to do this. Please don't choose this option if there looks like a risk of the parcel getting wet or stolen.

 

What if my gift hamper gets lost or damaged in transit?

You have to notify us if anything has gone wrong with the delivery. We'll investigate with our external courier partners to determine exactly what's happened with your gift and keep you informed throughout the process. As per the Australian Consumer Law guidelines, in the event of loss or damage you'll be entitled to a full refund or replacement.

While it's disappointing that couriers can disrupt your gift giving experience on occasion, thanks to our state of the art packaging methods and due diligence regarding delivery addresses, less than 1% of orders in 2015 were affected by delivery mishaps. Please ensure that you double-check your delivery address before placing your orders.

 

Products

Does Gift Sensations ever substitute contents within hampers?

Sometimes, due to seasonal manufacturing or importing, we may not have access to some of the products used in our gourmet food and wine hampers. So, we reserve the right to substitute products in your hamper with other, very similar products which are always of equal or greater value. Flagship products such as wine will never be altered. We only want your recipient to be completely satisfied!

 

How are Gift Sensations hampers presented?

Packaging methods are always mentioned in the description on the hamper's product page. Generally, hampers will be presented as follows:

  1. In our signature golden gift box, emblazoned with chartreuse ribbon displaying your personalised greeting card. Most Gift Sensations hampers are presented in this manner.
  2. In a sleek timber display crate, showcasing the gourmet food and wine within; emblazoned with chartreuse ribbon displaying your personalised greeting card.
  3. In a classical wicker basket, showcasing the gourmet food and wine within; emblazoned with chartreuse ribbon displaying your personalised greeting card. This method is reserved for the larger, more exclusive gift hampers in our range.

From time to time, we also offer special gifts showcased in other packages - including Champagne ice buckets (without the ice!), promotional bags and backpacks and smaller classical baskets.